> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.weblium.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Connecting Messenger to your site

**Facebook Messenger** is an instant messaging app and platform from Meta. You can connect a Messenger bot to your contact forms and online store to receive notifications of new submissions and orders from your customers.

In this article, you can learn:
* [How to connect Messenger to your online store](https://help.weblium.com/en-us/article/connecting-messenger-to-your-site-1a95gi8/#1-connecting-messenger-to-your-store)
* [How to connect Messenger to contact forms](https://help.weblium.com/en-us/article/connecting-messenger-to-your-site-1a95gi8/#1-connect-messenger-to-contact-forms)


${youtube}[How to Connect Facebook Messenger to your Online Store](d2asZ9mI7uY)

||| ${color}[#f97700](important:) This feature is available to Pro sites only.

# Connecting Messenger to Your Store

### Step 1. Accessing the Chat ID

1. Sign up or log in to your [Messenger account](https://www.messenger.com/login/).

2. Open your site settings, go to **Your Store settings** and then to the **Notifications** tab:

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/screenshot7_1yomzil.png)

3. Just below, find the section **Messenger notifications** and open the [link to the bot](https://m.me/101918355599338) by clicking on @site_notify_bot

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/screenshot8_117otse.png)

...or you can open the bot on your mobile device using the QR code by clicking the icon above the phrase "Chat ID":

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/22_jktdgj.png)

You can also find the bot directly in Messenger by searching for **"Site Builder Notifications"**.

4. After opening the bot in Messenger, send a message **/start** to get started, then copy the received **Chat ID**:

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/screenshot3_gft3i1.png)

5. Return to your site settings in the **Notifications** tab, paste the copied **Chat ID** into the indicated field and click **Connect**:

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/screenshot9_5yxxmg.png)

6. [Publish your site](https://help.weblium.com/en-us/article/publishing-a-site-tgxmch/) for the changes to appear live.

Done! Now, you will start receiving the following messages from the bot each time a client submits an order in your store:

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/screenshot10_f7tccw.png)

# Connect Messenger to Contact Forms

To be notified in Messenger when someone sends you a submission through the contact form on your site, follow these steps:

1. Log in to your [Messenger account](https://www.messenger.com/login/).

2. Go to **Site Settings**, section **Manage Forms**, go to the **Integration** tab and find **Messenger** in the list:

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/screenshot1_u6qkra.png)

3. In the **Messenger** section, open the [link to the bot](https://m.me/101918355599338) by clicking on @site_notify_bot:

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/screenshot0-3_xw2zvr.png)

...or you can open the bot on your mobile device using the QR code by clicking the icon above the phrase "Chat ID":

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/1_1lm4bro.png)

You can also find the bot directly in Messenger by searching for "Site Builder Notifications."

4. After opening the bot in Messenger, send the **/start** message to get started, then copy the resulting **chat ID**:

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/screenshot3_1jsn19n.png)


5. Go back to your site's contact form settings to the **Integration** tab, paste the copied **Chat ID** into the field, and click **Connect**:

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/screenshot4_4vmeze.png)


6. Now, you should open the settings of the contact form you need in the editor by clicking on it and going to the Integrations tab. There you need to toggle on the **Messenger** switcher for this form to start sending requests to Messenger:

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/screenshot5_4gqqt8.png)

7. [Publish your site](https://help.weblium.com/en-us/article/publishing-a-site-tgxmch/) for the changes to appear live.

Done! From now on, you will receive the following messages from the bot every time a customer submits a contact form on your site:

![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/screenshot6_wc5b10.png)