Actions of a contact form when it is submitted
You can choose what your site visitors see when a contact form is submitted on your site. Thus, you can redirect them to a external source, another page on your site, and so on.
Follow the instructions below to see how you can set up an action of a contact form when it is submitted.
Important: This feature is available for Pro sites only.
Open the editor, hover over to the contact form on your site and click on the "gear":
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/mockup-75-1_bd8t4m.png)
In the form settings navigate to the Action tab:
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/template-1034-2_1sippj0.png)
After you open the form settings, go ahead and choose the suitable click action from the drop-down menu.
This feature allows you to redirect the visitors to another page of your site once they submit a contact form. For that, choose Open page in the dropdown and then select the needed page:
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/template-1036-1_19rg3v1.png)
Tip: This is a great way to redirect your visitors to a custom "Thank you" page. It it is yet to be created, check the Adding pages article.
This is a confirmation message that your site visitors will see if the form has been submitted successfully. For that, choose the Show thank you message in pop-up option in the dropdown:
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/template-1034-2_1sippj0.png)
You can also edit the text of the message and on the button:
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/template-1035-1_1cxymzd.png)
This action redirects your visitors to the external resource. For that, choose Web address in the menu and paste the link with the https:/ extension:
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/template-1037-1_1ye7bjy.png)
This option will come in handy when the contact form added to a pop-up window on your site. Thus, after the visitor submit the form, it will automatically close the pop-up too. For that, choose the Close Pop-up click action from the dropdown:
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/template-1038-1_1e87maw.png)
Note: Learn how you can set up a pop-up on your site in the Adding a pop-up article.
Follow the instructions below to see how you can set up an action of a contact form when it is submitted.
Important: This feature is available for Pro sites only.
Setting up an action of a contact form when it is submitted
Open the editor, hover over to the contact form on your site and click on the "gear":
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/mockup-75-1_bd8t4m.png)
In the form settings navigate to the Action tab:
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/template-1034-2_1sippj0.png)
Possible actions
After you open the form settings, go ahead and choose the suitable click action from the drop-down menu.
Open page
This feature allows you to redirect the visitors to another page of your site once they submit a contact form. For that, choose Open page in the dropdown and then select the needed page:
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/template-1036-1_19rg3v1.png)
Tip: This is a great way to redirect your visitors to a custom "Thank you" page. It it is yet to be created, check the Adding pages article.
Show thank you message in pop-up
This is a confirmation message that your site visitors will see if the form has been submitted successfully. For that, choose the Show thank you message in pop-up option in the dropdown:
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/template-1034-2_1sippj0.png)
You can also edit the text of the message and on the button:
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/template-1035-1_1cxymzd.png)
Web address
This action redirects your visitors to the external resource. For that, choose Web address in the menu and paste the link with the https:/ extension:
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/template-1037-1_1ye7bjy.png)
Close Pop-up
This option will come in handy when the contact form added to a pop-up window on your site. Thus, after the visitor submit the form, it will automatically close the pop-up too. For that, choose the Close Pop-up click action from the dropdown:
![](https://storage.crisp.chat/users/helpdesk/website/fa84b4d83a50e800/template-1038-1_1e87maw.png)
Note: Learn how you can set up a pop-up on your site in the Adding a pop-up article.
Updated on: 01/28/2023
Thank you!