Articles on: Troubleshooting
This article is also available in:

Not receiving emails from the contact form

The contact forms are the main way for your visitors to get in touch with you, so it's important that they work uninterruptedly. If you noticed that you don't receive the emails from the contact form on your live website, follow the steps below to solve the issue.

Not receiving emails from the contact form

Check whether you've connected email to your contact form.

If the email isn't set up for your contact form, you'll see the red exclamation mark near the button in your form:

If you face this problem, check the Setting email for the contact form notifications article to see how to connect your email to the contact form.

Check whether your email is working properly.

It may happen that the contact form sends the notifications as it's supposed to, but they don't land in your mailbox for some reason. Thus, it's important to check whether you are receiving regular emails. Simply send a test email to yourself and see if it arrives to your inbox.

If it does, move on to the next step.

If it doesn't, see the steps below:

if you are using a personal mailbox e.g., etc, contact the relevant support for further assistance.
if you are using a business mailbox e.g., check that it's properly set up. Basically, in this case the mailbox is fully dependable on the domain it's associated with, so the issue has to be tackled from the domain point of view.

In case the domain is managed elsewhere, contact the relevant support for further troubleshooting. If the domain is managed at Weblium, make sure that proper MX records have been added on our end according to the instructions in the Managing domain's DNS records article.

Important: Since the mailbox is fully dependable on the domain it’s associated with, the issue might arise if the domain hasn’t been properly connected, or the propagation still hasn't completed.

Check your spam folder.

Sometimes the notifications from Weblium sites can be flagged as spam by your email provider. It may happen because the email triggers your personal spam filters or your domain DNS records aren't fully set up.

Check your spam folder to see if this is the case. To ensure that this doesn't happen again, make sure to mark the emails as "Not spam" — your mailbox will mark the preferences. You can also whitelist the email address used to deliver the contact form notifications — Whitelisting settings depend on your email provider.

Tip: You may want to add SPF/ DKIM records to increase mail deliverability.

Check that you are using the latest version of the contact form.

Our team is constantly updating the blocks to add more functionality and improve their performance. This being said, certain blocks become outdated and are no longer supported. To get the best results, we recommend that you check the contact form you are using.

For that, enter the settings of the contact form and check whether you have the Integrations tab — this is the attribute of the newer form versions:

If there is none, add a new contact form to the site and try to send a test email.

If nothing helps, contact our support team via chat or at

Updated on: 04/26/2024

Was this article helpful?

Share your feedback


Thank you!