Articles on: Troubleshooting
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A block is not displaying on the live site

As we're constantly developing our platform, a dedicated team updates the existing blocks in the editor to provide you with a wider scope of functionalities. While newer blocks have proven to be issue-proof in comparison to the previous ones, it may happen that a block is visible in the editor, but not on the live site.

Below you will see the reasons for that and the steps to follow to fix the issue.

Troubleshooting block issues

Switch or clear the environment you're viewing your website in.

The issue might appear only on your side due to your browsing data — check the Editor and account issues article for more information.

Check whether your block is updated.

Pay attention if there is an Update button near the block settings button:

If so, click on it and re-publish your website for the changes to take effect.

Check whether you're using the new generation of our blocks.

For that, navigate to the Info tab in the Settings of your block:

Blocks containing other and zapdos in their names are outdated. In this case, re-add a new block from the block library.

Re-add the same block from our block library.

If none of the steps above helped, add the same block from the block library to see whether it's performing the way it's supposed to. If it is, fill it up with the relevant content and delete the previous block.

If it's not, please contact us in chat or at and send the name of the block you are working with.

A block validity check

There is a quick and easy way to check the relevance of a particular block.
To do this, you need to open the block settings and copy its name (as indicated in the third paragraph above):

Then go to the blocks gallery (by clicking the Add Block button) and paste the copied name into the search field:

If a block is not found in the search, it is outdated, and it is better to select another block.

Updated on: 04/26/2024

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