Domain connection issues
When you connect your domain to a site on Weblium, it may take up to 24-48 hours before the records you changed for the connection are updated globally. This is a standard procedure, the speed of which depends on the speed of information updates from different providers. During this time, the connection may be unstable and the site may not be available on all devices, and you may also see a negative status in the system — this is absolutely normal and expected.
If enough time has passed but the domain is still down, or you just want to check if you have set up the records correctly, pay attention to the following points.
Important: first, check if your domain is connected to the site — it should be present in the Domains section of the corresponding site settings. If you simply added a domain through the main menu of your account, in the Domains section, you can connect it to the site there — just click on the three dots opposite the name of the domain you need, and you will see the corresponding option.
Make sure you enter the correct records without errors in the corresponding fields:
The first one for the general domain connection to the platform:
Record type: А
Host (can also be called "Name" on some platforms): you can leave it blank or enter @
Pointed to: 35.187.82.108
And a second optional record in order to ensure that when your domain is opened with "www" it is redirected to the main domain (for example, if you click on the link www.example.com, it will be redirected to example.com):
Record type: А
Host: www
Pointed to: 35.187.82.108
Make sure that you do not have any other A and AAAA records added with the same value in the Host (Name) field as the connection records you added. If there are, delete them.
Note: please note that after any changes to the records, whether it's editing, adding a new record, or deleting, they don't update immediately. They always need time to update.
Important: if you use Cloudflare and have enabled a proxy for your records, you may see a negative status — this is absolutely normal, as the system checks for our records, and when using a proxy, they are hidden. The recommended mode for an SSL certificate is Full.
Make sure that you have entered the correct records without errors in the corresponding fields:
ns1.weblium.com
ns2.weblium.com
It is important that you only have our NS listed, you need to delete all NS that were present before.
Make sure that after connecting the domain, you did not delete or edit the standard records that are added automatically in DNS settings of your domain on our side. If you did, you can find these records below and re-add or edit them:
Record type: ALIAS.
Host: leave blank.
Directed to: dns.sdata.app
Record type: CNAME
Host: www
Directed to: @
Note: please note that after any changes to the records, whether it is editing or adding a new record, they do not update instantly. They always need time to update.
If enough time has passed but the domain is still down, or you just want to check if you have set up the records correctly, pay attention to the following points.
Important: first, check if your domain is connected to the site — it should be present in the Domains section of the corresponding site settings. If you simply added a domain through the main menu of your account, in the Domains section, you can connect it to the site there — just click on the three dots opposite the name of the domain you need, and you will see the corresponding option.
For the A-record connection method
Make sure you enter the correct records without errors in the corresponding fields:
The first one for the general domain connection to the platform:
Record type: А
Host (can also be called "Name" on some platforms): you can leave it blank or enter @
Pointed to: 35.187.82.108
And a second optional record in order to ensure that when your domain is opened with "www" it is redirected to the main domain (for example, if you click on the link www.example.com, it will be redirected to example.com):
Record type: А
Host: www
Pointed to: 35.187.82.108
Make sure that you do not have any other A and AAAA records added with the same value in the Host (Name) field as the connection records you added. If there are, delete them.
Note: please note that after any changes to the records, whether it's editing, adding a new record, or deleting, they don't update immediately. They always need time to update.
Important: if you use Cloudflare and have enabled a proxy for your records, you may see a negative status — this is absolutely normal, as the system checks for our records, and when using a proxy, they are hidden. The recommended mode for an SSL certificate is Full.
For the NS connection method
Make sure that you have entered the correct records without errors in the corresponding fields:
ns1.weblium.com
ns2.weblium.com
It is important that you only have our NS listed, you need to delete all NS that were present before.
Make sure that after connecting the domain, you did not delete or edit the standard records that are added automatically in DNS settings of your domain on our side. If you did, you can find these records below and re-add or edit them:
Record type: ALIAS.
Host: leave blank.
Directed to: dns.sdata.app
Record type: CNAME
Host: www
Directed to: @
Note: please note that after any changes to the records, whether it is editing or adding a new record, they do not update instantly. They always need time to update.
Updated on: 07/03/2024
Thank you!