When you connect a domain to your site, it may take up to 24-48 hours for the records to propagate worldwide. This is a standard process applicable for all domains. During this time, the connection may not be stable, or the site may not be available on all devices.
If enough time has passed, but the domain still isn’t working correctly, check the possible reasons below.
Troubleshooting domain connection issues
Make sure that you added correct records without any typos and in the designated area.
Depending on the connection method you chose, that will be either NS or A record. Check the article Connecting a domain to see the instructions on how to connect a domain you own.
Important: keep in mind that by adding Weblium’s NS records, you should delete the previous records as well.
Clear browser’s cache and cookies to remove outdated information.
Open the site in incognito mode in the browser.
Open the site from different devices — PC, mobile.
Turn off (temporarily) the extensions added to the browser — e.g. Adblock, VPN and so on.
If that didn’t help, contact us via chat or at support@weblium.com.
If enough time has passed, but the domain still isn’t working correctly, check the possible reasons below.
Troubleshooting domain connection issues
Make sure that you added correct records without any typos and in the designated area.
Depending on the connection method you chose, that will be either NS or A record. Check the article Connecting a domain to see the instructions on how to connect a domain you own.
Important: keep in mind that by adding Weblium’s NS records, you should delete the previous records as well.
Clear browser’s cache and cookies to remove outdated information.
Open the site in incognito mode in the browser.
Open the site from different devices — PC, mobile.
Turn off (temporarily) the extensions added to the browser — e.g. Adblock, VPN and so on.
If that didn’t help, contact us via chat or at support@weblium.com.
Updated on: 02 / 18 / 2021