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When you connect a domain to your site, it may take up to 24-48 hours for the records to propagate worldwide. This is a standard process applicable for all domains. During this time, the connection may not be stable, or the site may not be available on all devices.

If enough time has passed, but the domain still isn’t working correctly, check the following:

Make sure that you added correct records without any typos to its designated area. Depending on the connection method you chose, that will be either NS or A record. Below you will find the instructions on how to connect your domain:

Connecting a domain

Important: keep in mind that by adding Weblium’s NS records, you should delete the previous records as well.

Clear browser’s cache and cookies to remove outdated information.
Open the site in incognito mode in the browser.
Open the site from different devices - PC, mobile.

The domain can actually work, just not on your side - it can be due to the environment in which you're trying to open your site. To read more information about steps for troubleshooting such issues, check the article here.

If that didn’t help, contact us via chat or at support@weblium.com.
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